Subscribe in iTunes Before the age of the Internet, a consumer taking issue with a product or service had to write a letter of complaint and mail it off via the US Postal Service or call a customer complaint line. Family and friends may have known about the complaint,...
by Carol Thompson Astroturfing– the business of bogus business reviews is a growing problem for businesses large and small. Fake reviews, both positive and negative are wreaking havoc on legitimate business owners who don’t know how to fight back. Websites...
by Carol Thompson Congress is now jumping into the fight to prevent business owners from financially penalizing consumers who leave bad reviews on websites. The Consumer Review Freedom Act was introduced earlier this month. The bill proposes to make it...
