Amazon files John Doe lawsuit over fake reviews

Amazon files John Doe lawsuit over fake reviews

Subscribe in iTunes Lawsuit doesn’t slow freelancers who provide those fake reviews. Retail giant Amazon has filed a John Doe lawsuit against 1,114 freelancers who solicit customers on the website Fiverr.com. The suit was filed on Washington state court Oct. 16,...
Survey: Consumers trust online reviews

Survey: Consumers trust online reviews

BrightLocal has released the findings of their annual Local Consumer Review Survey, which reveals the growing importance of online reviews in the purchasing decision. This is the 4th year BrightLocal has conducted the study into consumer usage and attitudes...
Lawmakers look to end gag clauses for online reviews

Lawmakers look to end gag clauses for online reviews

Subscribe in iTunes A bipartisan group of senators is pushing legislation to bar businesses from using a common online contract clause that effectively prohibits customers from posting negative reviews about them. Senate bill S. 2044, the Consumer Review Freedom Act...
The good and the evil of online complaint sites

The good and the evil of online complaint sites

Subscribe in iTunes Before the age of the Internet, a consumer taking issue with a product or service had to write a letter of complaint and mail it off via the US Postal Service or call a customer complaint line. Family and friends may have known about the complaint,...
Consumers continue to fall for windfall schemes

Consumers continue to fall for windfall schemes

Subscribe in iTunes If it sounds too good to be true it probably is. Yet hundreds if not thousands of Americans continue to fall prey to the latest scams from unscrupulous overseas scammers who send emails claiming the recipient has won millions of dollars and only...